Refund policy

Return & Refund Policy

Thank you for shopping with Ilya Collections. We appreciate your support and want you to feel confident in your purchase. Please review our return policy below.

All Sales Are Final

All hoodie purchases are final sale. Due to the nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged or Incorrect Items

We take quality seriously. If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To be eligible for review:

The item must be unworn and unwashed
Original packaging must be included
Proof of purchase is required

Please email us with:

Your order number
A brief description of the issue
Clear photos showing the problem

If your claim is approved, we will offer a replacement or store credit at our discretion. Refunds are not guaranteed.

Shipping Issues

Once your order has shipped, we are not responsible for lost, stolen, or delayed packages caused by the carrier. If you experience an issue, please contact the shipping provider directly.